FAQs
Frequently Asked Questions
Everything you need to know about our products and services.
How long does production take?
Production typically takes 2–5 business days after your design is approved. This timeframe allows our team to guarantee precision for every unique product.
What file formats are accepted?
We accept most common design formats including PNG, JPG, PDF, AI, and EPS. For best results, we recommend high-resolution files or vector formats.
Can I track my package?
Yes, once your order is shipped, you’ll receive a tracking link via email so you can monitor your delivery in real time.
Do you offer bulk discounts?
Yes, we offer bulk pricing for larger orders. The more you order, the better the price per unit. Contact us for custom quotes if needed.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary depending on your location and will be calculated at checkout.
What is the estimated delivery time?
Delivery typically takes:
- UK: 1–4 business days
- Europe: 3–7 business days
- Rest of world: 5–10 business days
Shipping time starts after production is completed.
Do you provide tracking information?
Yes, all orders include tracking details, which are sent to your email once the order is dispatched.
Can I customize my order?
Absolutely. All our products are fully customizable — you can upload your own design, logo, or artwork during the ordering process.
What is your return policy?
Because our products are custom-made, we do not accept returns for change of mind. However, if your order is damaged, defective, or incorrect, we’ll offer a replacement or refund.